Support Manual / Site Specific Help

This area will go over the items that are listed under your Domain name in your Members Area.

Module List

Page List

Page Aliases

Manage Content Areas

Mobile version settings (if enabled)

Social Media Integration

Full Text Search Settings

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Can I update or add products in mass?

YES! this can be done by importing products.

There are several advantages to importing products, 1 is that it is much faster when you have a large number of products you are working on at once. Another, is that the import product option is fairly flexible. You can update, add and remove products with an import.

WE STRONGLY RECOMMEND EXPORTING ALL PRODUCTS AND SAVING AN UNTOUCHED VERSION OF THE FILE BEFORE MAKING ANY MASS PRODUCT CHANGES. This is for backup purposes. Keep in mind we do back up your products, there is a restore fee when we need to pull the backup files and restore them. Keeping a copy of all of your exported files is a free way for you to keep a backup of your products.

To see a list of videos regarding imports click here

To import your products you will first need to format a csv spreadsheet so that our system will recognize your products. The easiest way to do that is to export your current products first and view the exported file. (if you do not have any products yet, it would be easiest to enter in one product manually then export it, so the format is already done for you when going to add more items) Click here to learn how to export products.

Once you have your file created and ready for import you will want to go to the "Import Products" area of your E-commerce Module.

see screenshot:

Once there you will see a screen that looks like this:

You can browse to your file in the first line where it says "text file to import". Click the "browse" button.

Next click on the green "parse first line" button.

Once the file is parsed successfully it will look something like this:

You will want to be sure the fields match. Active should show Active in the drop down list. NOTE you may have fields that you wish to skip during import. If you cilck the drop down list you can choose to skip those fields.

Once the fields are properly mapped you can scroll down the page toward the bottom. It should look like this:

You will want to determine what type of import you are doing. If you are adding new products that do not exist choose "Add". If you are updating certain fields of existing products click "update". If you are removing products you can choose "delete".

You can choose to delete all products before import. I only recommend this if you have a full backup copy of your products and are sure this is what you wish to do. This means that it will delete your entire products catalog and add only what is in your import file.

You can also choose to delete all Categories before import. Again, I only recommend this if you are sure you only want the categories listed that are in your import file and you are "Adding" products.

Don't import First line of file. Always check this. The first line of the file is the header of the file and you do not need to import it.

Default Category. If no category is specified in the file, this category will be used to import your products.

Image Folder. If you choose to upload images with your import you can specify what folder you wish to upload them to.

ZIP File with Images. If you have images to upload and have specified them in your import, then you can upload the corresponding image files in a zip file here.

Finally, click on "Start Import".

Depending on how many products you are importing it may take a while. IF so, the status of the import will be in "Scheduled Tasks".

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How can I add a new product?

There are a couple ways to add a new product. This answer will show you how to add a new product in your members area by clicking the "add product" button.

for videos relating to adding products see here

1. Once you login to your WF Members area go to "products". This is located under your domain name, Modules, E-commerce Module.

YourDomain.com > Modules > Ecommerce: Products (mX) > Products

Once in your products area, you will see products (if you have any) displayed on the right side of the page.

2.CLICK ON "ADD PRODUCT"

You can add products by clicking the green "add products to" button. If you have Product types defined then there will be a drop down box with your product types, so you can select what Product Type to add the product to. More info about product typs here

Next you will see the screen where you can add information about your product. YOU ONLY NEED TO ADD INFO TO THE REQUIRED FIELDS

See screenshot:

3. FILL IN THE REQUIRED INFO. (See details below on all items listed in this area)

Product type	If you wish to choose your product type other than the one selected you can do so here.
Categories	You can select your category.
Active	check the check box if you wish to make this product active. (NOTE: upon saving this product if your site is live the product will show if your products page is set to display all items)
QOH-LT-HT	If you have "Inventory Control " turned on you will have the option to specify QOH, LT, HT (Quantity on Hand, Low threshold, High threshold)
SKU	This field must be unique for each item and can have letters or numbers combined
Name	This it the place where you name your item. This is shown to the customer by default
Image	This is where you can add images for your product. You can add as many images as you wish. (note: you will need to customize the layout builder to show multiple images)
Description	This is the description of your product. This is what is shown as a description by default on the product details pages, and this is what Search engines will look at to see what kind of items you have on your site. It is recommeneded to make this area as descriptive and accurate as possible.
Retail Price	This is the pricing field by default that will show for your product (NOTE: you can have multiple prices for your products, you can add more pricing fields in the "Product Types and fields" area.)
Order QTY(S)	Field is where you can set the mininum order qty for this product
Suggested Products	You can suggest related items to this item this is where you set what items are similar to this item (NOTE: you will need to add the "Suggested Products" field to the layout builder to show these items)
Included Products	If the product you are adding has items that it includes, then you can specify them here

The Second portion of the add products screen:

Page Title	This is what is seen as the "Title" for the search engines. When it is set to automatic it uses the title of the product and sku
Page Alias
Meta Description	The is where you can edit the meta description for this items product details. When set to automatic, it will use info from the description field
Meta Keywords	This is where you can edit the meta keywords. by default it uses the "name" field to populate it
Product Options	This is where you can add options for your product. for example if you are selling a shirt a product option would be sizes or colors. (Note a global option can be applied to multiple products, a product specific option is available for only that product)
Product Level Discounts	This is where you can enable product level discounts. If you wish to have a discount for this product you can click this box. Once clicked you will have the option to make discounts based on Qty or cost. And have the option to give it a new price, a percentage discount or a set price discount.
Ship From	The shipping location are setup in the "Shipping sources" area of the E-commerce Module
Shipping Restriction	This is one place where you can specify if this item ships nationally, internationally or has no shipping restriction

4. Once finished click Save.

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What are the Icons on the Content toolbar in Internet Explorer?

Here you will find a breakdown of all of the content Toolbar icons. The Toolbar looks slightly different in Internet Explorer then it does in Firefox. This example will break down the Internet Explorer Content Toolbar.

(Click Here for Firefox content toolbar breakdown)

Button Title	Button Function	Button Title	Button Function
1. Split frame Vertically	This will "add" another frame to the right of the current selected frame	32. Font Name	This will allow you to select from the loaded fonts
2. Split frame Horizontally	This will "add" another frame above the selected frame	33. Font Size	This will allow you to change the size of the font. For either selected text or text from the cursor point forward.
3. Move Frame left	This will move the selected frame left one position	34. Font Color	This will allow you to alter the color of the font. Either selected text or text from the cursor point forward.
4. Move Frame Right	This will move the selected frame right one position	35. Left Align	This will allow you to left align your text or content.
5. Move Frame Up	This will move the selected frame up one level	36. Center Align	This will allow you to center your text or content.
6. Move Frame Down	This will move the selected frame down one level	37. Right Align	This will allow you to right align your text or content.
7. Add Leftmost column	This will add a left most column. If you have several split frames on your page it can be nice to have a left most frame so that it spans the whole page	38. Insert Number List	This will insert or remove a number list.
8. Add Rightmost Column	This will add a right most column. If you have several split frames on your page it can be nice to have a right most frame so that it spans the whole page	39. Insert Bullet List	This will insert or remove a bulleted list.
9. Add Topmost Column	This will add a top most column. If you have several split frames on your page it can be nice to have a most frame so that it spans the whole width of the page	40. Decrease Indent	This will decrease an indent.
10. Add Bottommost Column	This will add a Bottom most column. If you have several split frames on your page it can be nice to have a Bottom most frame so that it spans the whole width of the page	41. Increase Indent	This will add an indent or increase it in size.
11. Delete Frame	This will completely remove the frame and all containing data in the selcted frame	42. Insert Table	This will insert a table.
12. Frame Type and Info	This will allow you to change the type of frame that you are using on the page	43. Insert Image	This will allow you to insert and uploaded image. (and will have a link for you to upload an image)
13. Frame Content	This will take you to the settings of the selected frame	44. Insert Link	This will allow you to link selected text or images to another page, a product, a module category, a module item, a mailto link, a file, and an external URL
14. Select Parent Cell	This will allow you to select your current frame and the parent frame(frame above) to make changes such as background color for both frames	45. Insert Symbol	This will insert one of the listed symbols (like: ®,©, ¢ etc...)
15. Frame Borders and Margins	Frame borders and margins is used to create a border color around a frame or can be used to adjust spacing in your frame.	46. Properties	This will allow you to see the properties of a selected item.
16. Frame Background Color	Frame background color allows you to specify a color for the background of the selected frame	47. HTML View	This will show you the HTML view
17. Frame Background Image	Frame background image allows you to set and image as your frame background. Also note that you can move your frame background image with adjusting the frame borders under "Frame borders and margins"	48. Source View	This will show you the Source view(source code)
18. Copy frame Content to Frame Clipboard	Copy Frame content to frame clipboard allows you to copy the contents of the frame so that you can paste them to another page or another frame on the same page (if desired)	49. Arrows to see MORE options	Click arrows to see more options
19. Share Frame Content (Copy from frame clipboard BY REFERENCE)	Share Frame Content (Copy from frame clipboard BY REFERENCE) will paste the copied frame contents and Share them with another page. This means that if you make any content changes to either frame they will reflect the same content	50. Insert Row	This will insert a row into a table
20. Clone Frame Content (Copy from frame clipboard BY VALUE)	Clone Frame Content (Copy from frame clipboard BY VALUE) this will allow you to paste content of a frame to another frame but the content will be seperate. Meaning that when one frame's data is changed the two frames will be different. You can also use this option to "un-share" content with a frame that was previously shared	51. Delete Row	This will remove a row from a table
21. Paste format from frame clipboard	Paste Format will paste formatting such as font size or color or background color to another frame without changing the content of the new frame	52. Insert Column	This will insert a column to a table
22. view frame clipboard	View frame clipboard opens a pop up window and shows you what you have put in your frame clipboard	53. Delete Column	This will Delete a column from a table
23. Clear frame clip board	Clear frame clipboard does that...empties the clipboard.	54. Merge Down	This will merge cells down in a table
24. Cut	This will remove selected text or item and place it on the clipboard.	55. Merge Right	This will merge cells right in a table
25. Copy	This will copy the selected text or item and place it on the clipboard.	56. Unmerge	This will unmerge cells in a table
26. Paste	This will Paste the content of the clipboard to the area where the cursor resides.	57. Split Vertically	This will split a frame vertically
27. Undo	Undo, will undo up to the last 14 commands	58. Split Horizontally	This will split a frame horizontally
28. Redo	Redo, will redo up to the last 14 commands	59. Paste HTML Code	This will allow you to paste HTML code to your page
29. Bold	This will make your selected text or text from the cursor point forward bolded	60. Insert Nav Dropdown	This will allow you to insert a navigation drop down. Like this:
30. Italic	This will Italicize your selected text or text from the cursor point forward.	61. Edit Nav Dropdown
31. Underline	This will Underline your selected text or the text from the cursor point forward.

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What are the Icons on the Content toolbar in the Editor?

This is the definition breakdown of the content toolbar in the editor.

Button Title	Button Function
1. Cut	This will remove selected text or item and place it on the clipboard.
2. Copy	This will copy the selected text or item and place it on the clipboard.
3. Paste	This will Paste the content of the clipboard to the area where the cursor resides.
4. Paste as plain text	This will paste any formatted content on the clipboard without formatting.
5. Paste from Word	This will paste copied text from word. (Note if pasting content from word without using this option, word will add a lot of uneeded code to your page and can cause conflicts in some scenarios. if pasting from word it is best to use this option)
6. Undo	undo, will undo up to the last 14 commands
7. Redo	Redo, will redo up to the last 14 commands
8. Bold	This will make your selected text or text from the cursor point forward bolded
9. Italic	This will Italicize your selected text or text from the cursor point forward.
10. Underline	This will Underline your selected text or the text from the cursor point forward.
11. Remove Format	This will take any formatting off the page. (like bolding, Underlines etc...)
12. Font Selector	This will allow you to select from the loaded fonts
13. Font Size Selector	This will allow you to change the size of the font. For either selected text or text from the cursor point forward.
14. Font Color Selector	This will allow you to alter the color of the font. Either selected text or text from the cursor point forward.
15. Left Align	This will allow you to left align your text or content.
16. Center Align	This will allow you to center your text or content.
17. Right align	This will allow you to right align your text or content.
18. Justify	This will allow you to justify your text or content.
19. Subscript	A subscript or superscript is a number, figure, symbol, or indicator that appears smaller than the normal line of type and is set slightly below or above it – subscripts appear at or below the baseline, while superscripts are above. Subscripts and superscripts are perhaps best known for their use in formulas, mathematical expressions, and descriptions of chemical compounds or isotopes, but have many other uses as well. For example, the formula for glucose is C₆H₁₂O₆
20. Superscript
21. Insert/Remove Number list	This will insert or remove a number list.
22. Insert/Remove Bullet list	This will insert or remove a bulleted list.
23. Decrease Indent	This will decrease an indent.
24. Increase Indent	This will add an indent or increase it in size.
25. Insert Table	This will insert a table.
26. Insert Image	This will allow you to insert and uploaded image. (and will have a link for you to upload an image)
27. Insert Symbol	This will insert one of the listed symbols (like: ®,©, ¢ etc...)
28. Insert Link	This will allow you to link selected text or images to another page, a product, a module category, a module item, a mailto link, a file, and an external URL
29. Insert Navigation Drop Down	This will allow you to insert a navigation drop down. Like this:
30. Maximize Editor	This will allow you to make an editor full screen.
31. View Source	This will allow you to view the source. You can edit and update your page in source view if you are familiar with HTML.

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How can I allow users to "Google +" specific products or items?

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How can I allow users to "PIN IT" specific products or items?

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How can I allow users to "like" specific products or items?

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What is a FAQ frame type?

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What is the Facebook Widget and how do I configure it?

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How do I change a Frame Type? (info on all frame types from social media to ecommerce shopping cart frames)

You can Change a frame type at any time. **Caution you can lose data in a frame when changing frame types**

This Answer will cover different frame types and will link to how to use them.

When you're frame is selected you will see a small "i" icon.

see screenshot:

When clicking on this icon you will have options on changing your frame to a frame type other than what it is currently set to.

Once you click the "i" icon you will see two drop downs. The list of what is in the drop downs will depend on the website package you have.

Under the "module" drop down there can be:

See screenshot:

**NOTE: In this example there are multiple membership modules. THIS IS IMPORTANT. When you are selecting something like a login panel, it does matter which membership module you choose. Each Membership module will need a login panel on the site in order for it to be used.

Once you select the module from the first drop down you will want to choose the frame type for that module.

Under the "Basic Frames" module there are these Frame types:

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see screenshot:

Rich Text	This Frame is the default frame type you use for entering text.
FAQ	This will allow you to create an FAQ area with a section of questions that link to answers further down the page. See more info here
Feedback Form	This is often used for a Contact us form, but can be customized to be used for Survey's or anything you may wish to collect information for.
Media Player	This Frame type allows you to put a video or music player on your page. it will play mp4, mp3, flv, swf, mov, avi, wmv. When you upload an unsupported file type the uploader will convert your file to a supported format. See Video here
Custom Script	This Frame Type will allow you to do several things with a custom script. Including redirecting to an external URL. Running and external URL within the site. It is also used when our team creates a custom script for your site.
Image Gallery	This feature will allow you to make a list of your images and is configurable to display a custom number of rows and columns. And can show a specific number of images if desired.
Image Folders	This feature works similar to a Category list. It will list the folders that your images are stored in. and can be customized as well.
Button	This feature allows you to create a generic button that can "go back", go to a "site page" or an "external URL"
WF Login Panel	This is a frame that will allow you to login to your WF Members area. If you want to have a "webmaster login" on one of your pages for sub account users you can do it with this.
Signature Confirmation	This will take a digital signature. If you wish to collect a signature on a page for any particular reason it can be added with this frame. A digital signature is legally binding.
Navigation Menu	This feature is very flexible. You can create a custom menu linked to site pages, aliases, Module items, Module Categories, External URL's. and can have custom buttons. (you can create an image of a button and use it, or try some of the pre-made layouts) See Video here
FaceBook Widget	This feature allows you to put different facebook options on your page. This will allow people to Like, send, follow, comment, See Activity Feeds, Recommend, See Recommended, Like Box, Login, Registration, Facepile. for detailed information about how each of these works please see more here.
Google +1 Button	This button allows users to "+1" your page. (whatever page it is put on) See Video here
Pinterest Widget	This button allows users to pin your page. (whatever page you put it on)
Slide Deck	This feature allows you to create a slide show of images or text. It can be linked to products, pages, Categories, Module items, or external URL's. See Video here
Full Text Search Box	This feature allows you to have a search box that will search any specified area of your site. (you can specify what areas in the YourDomain.com> Full Text Search Settings area. This frame type requires a Basic / search results frame to display the results. AND it can search content pages and all modules.
Full Text Search Results	This Frame type will display the results of your search box. They both need to be put on your site for them to work properly. (they do not need to be on the same page, but do both need to be on the site)

Under the "AD" Module there are these frame types:

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For all videos pertaining to the AD module click here

See Screenshot:

Location List	This frame type will show a list of your locations and is customizable.
Advanced Location List	This Frame type is similar to the Location List, but has more options for customization. Like recently visited locations, current location information, and has a layout builder to further allow customization.
Location Title	This will show the Title of your locations (as filled out in your Location)
Location Description	This will display the Location Description (as filled out in the description field of your Location)
Full Text Search Box	The module specific "full text" search boxes only return results from that module and they use the module's normal "list" frame(s) to display results
Item List	This frame is used to display your items, and can be used as a search results frame when the frame is set as "search results" in the frame settings.
Member's Message Box	To enable this functionality, attach a feedback module under System Settings of this place ad one.
Item Reviews	This frame type will display reviews that have been left, this is usually added to the item details page.
Review This Item	This frame is used to allow users to review an item. This is also most often used on the items details page. Click here for a quick video on this.

Under the "Advanced Gallery" Module there are these frame types:

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For a list of videos pertaining to the advanced gallery module click here

Category List	This frame type will list all of the selected Categories
Advanced Category List	This frame will allow you to customize the layout of the Categories listed
Category Title	This frame will show the Category title. (as filled out in the module)
Category Description	This frame will show the Description field as it is filled out in the module.
Search Box	This will add a search box for this module specifically
Image List	This will add an image list. (images for this list are put in to the module and information is filled out in the module)

Under the "Blog" Module there are these frame types:
For a list of videos pertaining to the Blog Module click here

see screenshot:

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Posts	This frame will show the posts that you have created in your module. (or if you allow it posts made by logged in authors)
Search Box	This frame will make a search box for your posts
Calendar	This frame will have a calendar and the dates will be clickable on the days there was a post made
Category List	This frame will show a list of all of your categories.

Under the "Ecommerce" Module there are these frame types:
for a list of videos pertaining to the E-commerce module click here

See screenshot:

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Category List	This frame will show selected Categories in a list.
Advanced Category List	This option allows a customized layout for your category list including the option to display category images that link to the categories
Category Title	This frame will show the title of your category that is specified in the Module
Category Description	This frame will show the Category description that is specified in the Module
Full Text Search Box	This frame will add a search box that searches your e-commerce module. And item list frame set to "search results" is needed to display the results of this search box.
Product List	Products list will show selected products from your e-commerce module. You can make the selection in the frame settings and customize the layout in the layout builder
Signature Confirmation	This frame will add a signature confirmation box to any page it is added to. A digital signature is legally binding.
Item Reviews	This frame will show reviews that have already been made.
Review this Item	This frame will allow users to review an item. For more info about setting this up see this video
Mini Shopping Cart (new)	This frame will add a mini shopping cart. see this answer for the differences between full and mini cart
Full Shopping Cart (new)	This frame will add a full shopping cart.

Under the "Membership" Module there are these frame types:
for a list of videos pertaining to the E-commerce module click here

See screenshot:

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Login Panel	This frame is required for your users to login and access the site with member privileges.
Add/Edit Profile Form	This frame will allow your customers to edit their profile information.(Note this can also be done on the edit profile form page, under YourDomain.com> Pages > Membership: Member Login (m#) > Edit Profile (m#_edit_item.html) > Page Layout )
Member List	This will allow you to show a specified list of members (you can specify in the frame settings) This option also has a layout builder.
Full Text Search Box	This will place a search box on your page, that will show results in a Member list frame (when set to search results) and will allow users to search members.
Group List	This frame will list specified groups on your page. (you can specify them in the frame settings)
Group Title	This will show the Group's title.
Group Description	This will display the description of the group, if one is specified in the module's group description field.
Chat	This feature will allow logged in members to chat with one another
Email Opt-out Panel	This will add an opt out panel to the page you are working on. If users desire to not get your notifications anymore.
Item Reviews	This will add an item reviews frame that will display your reviews.
Review This Item	This will allow users to review a member
Mini Sign up Form	This is a shortened sign up form and will show a minimal amount of fields. (required fields only)

Under the "Store Locator" Module there are these frame types:
for a list of videos pertaining to the E-commerce module click here

See screenshot:

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Location List	This frame will show a specifed list of your locations. (you can specify them in the frame settings)
Advanced Location List	This will show a location list and is customizable. This frame also has a layout builder
Location Title	This will show your location Title (as specified in the module)
Location Description	This will show your location description (as specified in the module)
Location Search Box	This will add a search box for your locations.

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What is the Site Menu? And how do I change it?

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How to I add a new page?

This answer will show you how to add a new page.

See video instructions on this here

When you are in your Websiteforge Members area, and expand your domain name on the left panel you will see a list of items, among that list you will see "pages". If you expand "Pages" you will see a blue link for "Add page".

See Screenshot:

Next you will be taken to the "page Settings" screen that looks like this:

You can choose your page group here. (more on page groups here)
Choose whether the page is active or not. (NOTE: pages that are not active cannot be previewed)
Next is your "Page name". This is the name you will see in your page list. It is for your personal reference. and is a required field.
Next is your "page Title" this is the name that will show on the browser tab of your page, and can optionally be shown on the page in the next step. This is also a required field
Next is the option to show the title on the page or not.
Next if you have multiple designs for your site you can choose which design you want to apply to this page. Also you can choose to have "No Design" and make your new page without a specific template applied.
Next is the option to add a Site Menu item, by default adds this new page to the site menu with the "Page Name" that you gave it above. If you wish to add your site menu link to this page later you can choose "Do not add" in the drop down list and add it at any time later in the "Site Menu" area. Or you can change the name of the Site menu link in the next step.
Next this is the name that will show on your site menu. Click here to see more info on adding a site menu item later
Next if you wish to have this page acccessed by a single username and password you can specify it here. (If you want to have members access the page please see how to set that up here)

Next is "Restricted Access" this is what you check if you wish to make this page accessible to members in a group. (For more details on setting this up click here)
Next is "Secure Page". This is used to secure certain pages on your site. Your merchant or Pci compliance provider may require certain pages to be secured. This is what you check to secure them. (NOTE: by default your checkout pages are already secured)
Next is "Copy Protection". This will not allow users to copy content from your page. But use this carefully, when this option is checked it will make the page virtually invisible to crawlers and will affect your Search engine ranking for this page
This next area is for creating a pop up box dimensions and selecting an already created page for your pop up. (NOTE: Be aware most browsers now enable pop up blockers and your site visitors may not see your pop up message.)
"use for full text search" is for the search box called "full text search" if you want this page to be searched when that box is being used then you would want to check this box
"Page logo for FB" you can add a logo here that when this page is pasted to facebook it will use that logo for this page.

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How do I add a Module?

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How can I add International Shipping to my site?

There are a few ways to ship internationally on your site. This Answer will go over how to setup some standard international shipping Conditions & methods. To see how to setup Bongo to ship internationally please click here for a quick video or Here to see written instructions and more help relating to Bongo.

When setting up International shipping conditions and methods you will need to define where in the world you are shipping. You can do this by creating a "zone" for the places you wish to ship to.

Go to YourDomain.com > Modules > Ecommerce: E-Commerce (m11) > Shipping Zones

Next choose the countries you wish to ship to and click the "add item" button to add it to the list on the left. All of the countries in that list will be countries that you can ship to. Once they are all added you can click "add" to create the new zone for international shipping. (in this example we are going to add Spain, and we are going to name this zone Spain so it is easy to identify later)

See screenshot:

Now that you have your destinations selected and your zone created you will now need to create a shipping condition that will use that new zone.

Go to YourDomain.com > Modules > Ecommerce: E-Commerce (m11) > Shipping Conditions/Methods

and click on "add Condition".

Then you will want to name your condition relevant to where you are shipping so that it is easy to create Methods for it.

see screenshot:

Here is a breakdown of the Condtion Settings

You can limit the order amount in the "order total range". This is most used if you wish to have a minimum order total before shipping to this particular area
You can specify a weight range. If you sell heavy items you may not want to ship them internationally. If so you can set the top range weight to a smaller amount.
The destination zone is where you choose the zone that you previously created
Sources are setup in YourDomain.com > Modules > Ecommerce: E-Commerce (m11) > Shipping Sources. If you only want to offer shipping from one particular source this is where you can specify one or any source
You can restrict what itesms are shipped by clicking the drop downs next to "items" and selecting "items selected" then choosing specific categories or items that you wish to ship to this particular area, or by choosing "all except selected " if you have only a few items you wish to exclude from shipping to this area.
You can also specify if this shipping option applies to a particular group of buyers or only certain buyers.
You can also exclude p.o. boxes by checking the bottom box and cicking save.

Once you click "save" it will take you back to the main Shipping Conditions/Methods screen. Now you will need to determine what Shipper you wish to use for shipping internationally. This is done by adding shipping methods.

Click on "add method" and choose the Condition you just created and then Choose what shipper you wish to use (UPS, Fedex, USPS, DHL, Freightquote) then click "add".

see screenshot:

The next screen will allow you to choose how this shipper will ship. Be sure to pick a method that IS international. For UPS the methods available are worldwide express, worldwide expidited & worldwide express plus.

See screenshot:

If you do not wish to charge an upcharge for shipping, then you can click save and add more methods if you wish to offer multiple methods.

If you wish to add a markup you can do so in the table at the bottom. Here is how it works.

The "ranges by" allows you to select what the upper value in the table is calculated by item quantity, order total, or Weight. (in this example I will use "order total")

In the example above when an order is under $50 it will add 15% markup on shipping, orders between $50-$99 will have 10% markup, and the rest of the orders will have 5% markup

Be sure to Save your changed under the table, then save the method when finished.

If you wish to define more methods you may add as many as you wish.

NOTE: when an order is searching for a shipping method, it will look at your conditions and start at the top and go downward. If the order in the shopping cart doesn't meet the requirements of the first condition it will look at the next until it finds a condition that allows that order to ship. So placement of the conditions can be important.

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How can I setup Free Shipping?

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Here is a breakdown of our Terminology

WF Terminology:

Ad Module:	An ad module is where you can place ads that will display on your site. You can also sell ad space on a per ad, or per membership basis.
Advanced Gallery (Image):	An advanced gallery is similar to an eCommerce module in that you can create categories, insert images (rather than products) with descriptions, titles, skus, etc. You can then use the layout builder in an image list frame on your page to determine how the images will display on teh page.
Area A (Main) Content:	This is a content area that is used in the main area of your website. Usually the center of your webpage.
Blog:	Blog has 2 meanings. 1. It is a module that allows you to keep all your blog information in one set block of programming where you can add / edit your posts and your blog categories. You can also approve or remove comments to your blog from the module area. 2. A blog as a page on your site that displays the posts you have made for anyone visiting your site to read.
Border Frame:	This is what you would see around a frame, it can be a solid color or a dotted line
Checkout Pages:	These are the pages found under the Pages > eCommerce area that say "checkout". They are the pages that are used during checkout for customers and where you would need to add any special instructions or inforamtion needed during the checkout process.
Content Areas:	Content areas are areas on your site where you can add content to. For example: Area A is a content area that shows content in the middle of your page.
Dash Board:	This is the area near the top of the left hand navigation area that contains generic information. You find "your profile", "email & spam white list", Site stats & Backups and other useful informational areas here.
DNS Server(s):	This is the Domain Name Server inforamtion. The DNS settings for Websiteforge.com are: ns1.wsfcloud.net ns2.wsfcloud.net
Ecommerce:	This is what type of site you have when you sell items on your website.
Editing Screen:	Usually referring to a Module area, such as "products" where you are entering product information or editing product information.
Editing toolbar/Content Toolbar:	The editing toolbar is a small popup that appears above any content editing area, such as a frame or a description area in your Ad or eCommerce modules. The toolbar contains the editing tools to change text type & size, split frames, add borders, background colors, images and links.
Feedback Forms:	These are forms that collect data, like a "contact us" form. Or you can create a "Survey" with a feedback form.
Footer:	This is an area on the bottom of your page that has information on it that is usually shared on every page of your site.
Form Builder:	The form builder is what is used for a feedback form. The feedback form can be something as simple as a contact us frame, or as complicated as a long and detailed questionnaire or online test.
Frame Content:	Frame content is the data that you enter into a frame. Usually text, but also refers to images, and links.
Frame Settings:	The frame settings is viewed by finding the frame in the left hand navigation area. It is the 2nd link under a specific frame. It allows you to modify the specifics of the frame you are viewing.
Frames:	A frame is a section of a content area that allows you put unique content in that area of the page. Frames are used to enter text content, or to convert to a specific frame type, such as an FAQ or eCommerce item list frame.
Gift List:	This functions as a sharable "wish list" so that customers can have things like a Wedding Gift Registry.
Global Options:	Global options are options (choices for your products) that apply to 2 or more products. They can be applied to 2 or more individual products, or whole categories.
Google Analytics:	is a service offered by Google that generates detailed statistics about a website's traffic and traffic sources and measures conversions and sales.
Google Verification:	Because privacy is important to Google,they need to know you own a site before they'll show you certain information about it or enable you to use our tools. Verification doesn't affect your site's performance in Google's search results.
Head Section Addon:	The head section addon is an area where spcecial html code can be inserted that will effect either the entire site (if entered in the Site Template & Settings area) or just one specific page (if done in page settings).
Header:	This refers to the top of your webpage. In most cases there is a "header area" where you can change and alter your header as frequently as you like.
Html:	html is the code used to control the look and feel of your website pages.
Insert Image:	This is the name of an icon on the toolbar where you can insert an image into your page
Insert Link:	This is the name of an icon on the toolbar where you can insert a link.
Layout Builder:	The layout builder is the editing tool in the Ad module, eCommerce module or Advanced Gallery module frames. They allow to organize the display of ads, products or images in a consistent fashion.
Left Hand Navigation Area:	The area on the left hand side of the screen that allows you to navigate from area to area for editing your website in your WF member area (site admin)
Live Site:	The live site is the website you have as it is live on the internet.
Manage Content Areas:	This is where you can share content areas over multiple pages. this is useful to allow you share the header, footer and side panels of a multiple content area template to any pages that you wish to have that information showing as identical. If shared by "reference" it keeps the pages identical in those areas. If shared by "value" it starts them out the same, but each page can then be edited manually.
Members Area:	There are 2 definitions for this. There is the "live site member area" for your customers, where they can edit their membership and profile information. Then there is the "WF member area" which is where you log into WF from our home page and go into your Site Admin area to edit your site. Which is also called the "Member area".
Membership:	There is site membership, which can be either free or at a set fee. There is also the Membership module which is a block of programming that controlls your membership database and allows you to send out mailers.
Mini-cart Frame:	the mini-cart frame is the frame you can place on any page that tells customers if they have something in the checkout shopping cart and allows them to link to the checkout page quickly and easily.
Modules:	Blocks of preset programming that enable you to control and edit a database.
Navigation Menu:	The navigation menu is similar to the site menu, except that you can put extra navigation menus on any page. It requires a blank frame and you custom design the look of the navigation menu, including the look of the buttons (if you have button images you wish to use).
Page Aliases:	These allow a page url to show in the IP address window of a browser with the actual page name. For example: Http://YourDomain.com/15.html is what you usually see. With an alias you can see this instead: Http://YourDomain.com/MyNewPageAlias.html
Page List (as opposed to Pages area):	the page list area is where you can see all of your pages in a quick overview. This area allows you to enable multiple page "groups" which is useful for larger sites where you have multiple page types you want sorted for ease of finding to edit. The groups don't change how to the pages display online, but are simply there for your convenience. You can also go to a page, clone, restrict make active or inactive or delete a page from this area.
Page settings:	Page settings is for the overall settings for any specific page. You can set up login/password access, popups, or fill in the SEO content you want for any specific page in the page settings area.
Product Detail View Page:	This page allows you to change what the customer will see when they look at your individual products with more detail. (also see layout builder)
product level Options:	Product level options are options specific to one product. You create these options in the product edit screen when entering your products into the system.
Product Search Landing Page:	This is a page where you can have any product search "land" the search results. The page would need to have a Category Description (set to affected by search in the frame settings area) frame, a Product: Item List frame (set to search results with "all products" in the frame settings area).
Shipping Conditions:	Shipping Conditions are overall conditions that apply to a specific zone, product, or other unique parameter.
Shipping Methods:	shipping methods are the types of shipping available under any specific condition for customers to choose from to have their purchase shipped to them.
Shipping Sources:	shipping sources are the vendors that supply the products. If you ship directly from your business location, you would be your own shipping source. If you have multiple vendors who ship certain products, you can add those as well, and shipping costs can be determined by where the item is being sent from and to.
Shipping Zones:	Shipping Zones are the areas where you are willing to ship your products. You can set up zones for the USA, Canada, or any other country in the shipping Zones area.
Shopping Cart:	The shopping cart is the start of the checkout process. It displays the products that the customer has selected for purchase and allows editing before continuing with the purchase process.
Site Admin:	Site admin has 2 definitions. Site administrator (the person who takes care of the site). Site Admin: Where you go in the WF Member Area to edit your website information and content.
Site Map:	The site map is what the search engines use to view the pages on your website. Our system automatically generates this for you and updates it automatically. It can be seen in the "Site Template and Settings" area of your WF Members area.
Site Member Area:	The site memeber area for a specific site is any area that is below the website name in the left hand navigation area. For those with multiple sites, it's important to note that changes made in one "site member area" for one site doesn't impact the other sites.
Site Menu:	The site menu is the built in navigation menu that is on every page of your site that has a template design applied to it.
Site Stats:	Site stats is a page you can reach by going to the Dash Board > Site Stats & Backups area, clicking on one of the blue month/date links at the top of the screen on the right. A page is pulled up with all sorts of useful information such as overall traffic, where the traffic is coming from. How many browser bot hits youv'e been getting for indexing the site (the higher the number, the better you're doing on the search results) and what keywords & phrases are being used to find your site.
Sites & Invoices:	This shows you which site(s) have purchased, what you paid initially and what your monthly payments are for that site. You can also see how many remote hands hours you have, if you have signed up for this service with us. Along the left side of the screen, you'll see invoices. If there is a pending invoice, you can click on the invoice number to be brought to the billing arm and pay for that invoice there. You can also change your billing information by clicking on "profile" on the billingarm page and going to the bottom of the screen to change your credit card information.
Social Media Integration:	This is what is reffered to when you have Facebook, Twitter, Pinterest or any other social media integrated into your site. In our system you can have publish notifications posted to your facebook wall and your Twitter feed. Also you can have your blog posts feed to those sources as well.
Source View:	Source view is the html version of a frame or page. This allows you to see the underlying code of a page. You can also insert special html code in the page while in the source view, such as border = 0 to remove a border from around images that are linked.
Sub-Account:	For extra people editing the site other than the site owner. This enables the site owner to select specific pages and areas that an employee or web manager can have access to, while preventing access to things such as billing or profile information.
Template:	The template is the framework and design upon which the information of your website sits. It can be either a custom, one of a kind template, or one of our free templates that you can customize within design parameters to suit your needs.
Visitor Tracking:	Visitor tracking shows you who is on your site, who has recently been on your site, what kinds of searchs have been performed and how many abandoned carts you've had. This information is kept for 4 days.
Wish List:	Wish list is the list of "want to buy" that your customers can save. They need to be logged into put things into their wish list.

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How do I add and Configure the Mini Shopping Cart?

This area will show you how to add the mini shopping cart and customize it.

First go to the page or the area you wish to add your shopping cart to. We recommend adding your shopping cart to an area of your site that is visible on many pages ( like a header or side area that is shared with the majority of your pages).

Add a new empty frame. (click here if you do not know how to add a new empty frame)

Next Choose "Frame Type and Info". (Click here to see the Content Tool bar icons)

Then choose your E-commerce module in the first drop down list.

And "mini Cart" in the second drop down list. When you click "Save" it will take you to the frame settings of the mini cart frame.

Starting at the top...
Layout: you can choose "landscape", "Portrait", or "minimal".

You can see slight differences in each.

Show buttons when cart Empty: This feature will show the "view cart" and "checkout" buttons when there are no items in the cart.

Product Count Label: This option can be changed to say anything you would like if you do not want it to read "you have x products in your shopping cart"

Empty Cart Label: This allows you to change what the cart says when there are no items in it

View Cart Label: This allows you to change the label that reads "view cart".

Checkout Label: This allows you to change the button label for "checkout".

Empty Cart Icon: This allows you to have a customized icon for your empty cart.

Non-Empty Cart Icon: This allows you to have a customized icon for your non empty cart. You can use any image file, but the size should be (32x32)

See an example of different cart icons here:

Enable Shipping Calculator: This will put a link in your shopping cart for the shipping calculator so users can estimate the shipping cost.

Wish List Product Count Label: This will allow you to have a custom label for your Wish List if it is enabled. (Click here to learn how to enable your wish list)

Empty Wish List Label: This will allow you to have a custom label for the empty wish list.

View Wish List Label: This will allow you to make a custom label for the viewing the wish list

Empty Wish List Icon: This works the same as the custom cart icon mentioned above.

Non-empty Wish List Icon: This works the same as the custom empty cart icon mentioned above.

Show In: This option allows you to determine if the cart will show in the full version website, mobile version site, or both. (to learn how to enable your mobile website click here)

Mobile Version Appearance: You can determine if you wish the mobile version to show a default cart, Full cart or Minimized cart.

Title for Minimized Frame: You can create a title for the minimized frame if you wish.

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What are the Icons on the Content toolbar when you select a frame?

(Click Here for Internet Explorer content toolbar breakdown)

Button Title	Button Function
1. Split frame Vertically	This will "add" another frame to the right of the current selected frame
2. Split frame Horizontally	This will "add" another frame above the selected frame
3. Move Frame left	This will move the selected frame left one position
4. Move Frame Right	This will move the selected frame right one position
5. Move Frame Up	This will move the selected frame up one level
6. Move Frame Down	This will move the selected frame down one level
7. Add Leftmost column	This will add a left most column. If you have several split frames on your page it can be nice to have a left most frame so that it spans the whole page
8. Add Rightmost Column	This will add a right most column. If you have several split frames on your page it can be nice to have a right most frame so that it spans the whole page
9. Add Topmost Column	This will add a top most column. If you have several split frames on your page it can be nice to have a most frame so that it spans the whole width of the page
10. Add Bottommost Column	This will add a Bottom most column. If you have several split frames on your page it can be nice to have a Bottom most frame so that it spans the whole width of the page
11. Delete Frame	This will completely remove the frame and all containing data in the selcted frame
12. Frame Type and Info	This will allow you to change the type of frame that you are using on the page
13. Frame Content	This will take you to the settings of the selected frame
14. Select Parent Cell	This will allow you to select your current frame and the parent frame(frame above) to make changes such as background color for both frames
15. Frame Borders and Margins	Frame borders and margins is used to create a border color around a frame or can be used to adjust spacing in your frame.
16. Frame Background Color	Frame background color allows you to specify a color for the background of the selected frame
17. Frame Background Image	Frame background image allows you to set and image as your frame background. Also note that you can move your frame background image with adjusting the frame borders under "Frame borders and margins"
18. Copy frame Content to Frame Clipboard	Copy Frame content to frame clipboard allows you to copy the contents of the frame so that you can paste them to another page or another frame on the same page (if desired)
19. Share Frame Content (Copy from frame clipboard BY REFERENCE)	Share Frame Content (Copy from frame clipboard BY REFERENCE) will paste the copied frame contents and Share them with another page. This means that if you make any content changes to either frame they will reflect the same content
20. Clone Frame Content (Copy from frame clipboard BY VALUE)	Clone Frame Content (Copy from frame clipboard BY VALUE) this will allow you to paste content of a frame to another frame but the content will be seperate. Meaning that when one frame's data is changed the two frames will be different. You can also use this option to "un-share" content with a frame that was previously shared
21. Paste format from frame clipboard	Paste Format will paste formatting such as font size or color or background color to another frame without changing the content of the new frame
22. view frame clipboard	View frame clipboard opens a pop up window and shows you what you have put in your frame clipboard
23. Clear frame clip board	Clear frame clipboard does that...empties the clipboard.

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Mini shopping cart VS. Full size Shopping Cart

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How do I accept credit cards?

There several ways you can accept credit cards. This answer will tell you what you will need and how to set it up.

First you will need a merchant account. There are several merchants that we support. Here is the list:

Here is a list of videos that pertain to the payment settings setup as well. (click here)

Credit Card (First Data)	To setup an account with First Data click HERE
Credit Card (Quickbooks)	To setup an account with QuickBooks Merchant click HERE
Credit Card (Authorize.Net)	To setup an account with Authorize.net click HERE
Credit Card (PayPal PayFlow)	To setup an account with Paypal Flow click HERE
Credit Card (ECHO)	To setup an account with ECHO click HERE
Credit Card (Skipjack)	To setup an account with Skip Jack click HERE
Credit Card (Stripe)	To setup an account with Stripe click HERE
Credit Card (Amazon Pay)	To setup an account with Amazon Pay click HERE
Credit Card (Manual)	This payment method allows you to get information from the customer to run a card manually (with a processing machine)
PayPal	To setup an account with PayPal click HERE
PayPal Pro (ExpressCheckout)	To setup an account with Paypal Express Checkout click HERE
PayPal Pro (DirectPayment)	To setup an account with PayPal Pro click HERE
Google Checkout	To setup an account with Google Checkout click HERE
2Checkout	To setup an account with 2Checkout click HERE
Check (First Data Global Gateway)	To setup an account with First Data GLobal Gateway click HERE
Check (Authorize.Net)	To setup an account with Authorize.net click HERE
Check (PayPal PayFlow)	To setup an account with Paypal Payflow click HERE
Check (ECHO)	To setup an account with Echo click HERE
AlertPay	To setup an account with Alertpay click HERE
PO Number	This payment method allows you to collect info to create a PO
Custom Method	This payment method allows you to get quote info.

Once you have a Merchant account you can set it up in your E-commerce module under "Payment Settings".

Each method has different requirements to set them up. If you edit the method you wish to use you will find more detailed instructions on how to set it up on the individual payment setting method screen.

Also if you do not have an E-Commerce Module, you can put Paypal "buy" or "Donation" buttons on your site to accept payment through Paypal. Here is a quick video on how to do that. (click here)

If you have several methods to accept payment you can check and setup each method and then select the method you prefer to use at the bottom of the "payment settings" page. (See screenshot)

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Support Manual > Site Specific Help

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Blog How To's

E-Commerce How to's

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