Support Manual

You can make a overnight or 2 day shipment stand out on your order list page.  Here's how:

Go to your Shipping methods/Conditions area and edit the method that you wish to have a notice show for.  Check the box labeled "Highlight Orders with This Shipping Method".  Then Save.

You will now see a notice icon on your order list page letting you know of all orders that use this particular Shipping method.  You can apply this setting to as many urgent shipping methods as you like.

YES!  Here's how.

First go to your pages area. 

Then E-commerce pages.

Then look for your "Invoice" page.

Then check the box that reads "Survey Opt-In Module of Google Customer Reviews".

Once you check the box you will have some configuration options.  Including the option to include any added shipping time to your shipping estimates.  By default the estimated shipping time from the shipper will be sent over to Google, if you require additional time for processing you can add it here.

You can then Save.  And publish.

Updating the Credit card info in http://wfdomains.com/

WFDomains.com is a registar website that we use.  It is a sub-company of Register.com and the contact information here is different than the information stored in your WebsiteForge Members area.  

Most people purchase their domain name for 1 year, you can purchase as many years as you like at a time.

1. Login to http://wfdomains.com/
2. click the link for "Credit card settings" See Screenshot.
3. Once there you can enter your card info, be sure to save changes.

If your domain name has expired your website will go down, and your email associated with that domain name will stop working.  If you renew your domain name within 48 hours most email sending servers will continue to try to send your emails to you for 48 to 72 hours after the first rejection.  This means that once you renew your domain name your emails will start coming in.  They may not all come in at once, as each sending server can have different retry intervals.  

If you have any questions feel free to contact support.

Basics 201

Content Mangement

This class discusses adding pages, how to add more frames to pages, how to share content between areas, and how to change and update content within frames.

Video is 31min : 30 sec.  See below:

This video is going to go over the basic navigation of the members area, as well as some basic editing.

See video below:

Mailer is an important function in maintaining a website as each of us needs to keep sending mails to our customers informing about new features, new products or important announcements.

The send Mailer feature can be used to send Campaign mailers as well as one time mailers. This can be accessed by going to -

The First dropdown lets you choose between the type of Mailer you want to send -

• Campaign - recurring message like a newsletter with updates

• One time - one time mass mail message

Lets first understand Campaign Mailer -

Campaign

A campaign is like if you have a recurring themed message you are sending like a newsletter with topic updates weekly or monthly.(or whatever interval you decide to send it)

The title goes in the "Name" field and you can choose the send out frequency and the date its supposed to go out as shown above.

You can then choose the Receipients by clicking and If you want the mailer to go to opted out members as well just check the box -

You can also include members based on their "Status" -

You can format the entire mailer in the "Topic Header" and "Topic Footer" fields.

Here you can see a video of how the mailer function works -

One Time

One Time
You can use the "One Time" Send Out Type for a one time mass mail message that goes out when you click on "Add and send"

One Time Mailer

One time mailer is relatively simple. All you need to do is put in the subject, select the recipients and format the mailer and then you can choose to Add it to the system or Add and Send to send it immediately.

You will notice it will not give you any option to choose date or frequency as it just goes one time. Here is a video explaining how  One time mailer feature works -

The best way to do that is to do a Category Import.

A category import will add, or update your Category structure. 

Here is what a Category CSV file looks like:

You can manually create this file, or you can do an export of some already created categories.  Click here to see how to do that.

In the first column you have the Category Name (the "/" creates or refers to a Sub-Category)

1. Then you have the "active" status.  1=active, 0=Inactive
   
2. The description field uses HTML to format the text, but isn't required.
3. In the image field you can specify where an image is located that represents that Category
4. SE Page Title: This is the Search Engine Page title. 
5. SE Meta Description: if nothing is specified here it will use the "Description" field
6. SE Meta Keywords: If nothing is specified here it will use Title

When all of the data is entered into the file, click "File", "Save as" and name your file and choose "(CSV)Comma Delimited" as the file type

Once you have your file ready to import you can go to the "Import Category" area in your E-Commerce Module:

Then Click on "Browse" to upload the CSV file you just created.  Select the file from the stored location on your Hard drive, then leave the "Field Delimiter" to "Comma" and the "Character Set" to "Windows-1252".  Then click "Parse first line"

once that is done you will see a screen that looks like this:

Be sure the fields match up.  Where is says "Name" on the left, be sure the drop down is the field you want to use for the Category Name and so on.

Next you want to choose the "Import Mode". 

Add will add any new Categories that do not already exist. (NOTE if your file has categories listed that already exist the import will just skip those and generate an error at the end stating the field already exists)

"Update" will update any of your existing Categories with new information in the file for those categories listed.(NOTE: If your file has new categories that are not already created in your Categories area, UPDATE will not create them and will generate an error upon completion stating that the category does not exist)

"Delete" will delete the items specified in your CSV File.

Under "Import Mode" you have the option to "delete all Categories before import"

And you do want to select "Don't import First Line of File".  Because the first line is the Header of the file.

How to fix a YouTube iFrame Video Displaying Over a Site Menu

The iFrame is basically an element on your page and so is your rollover menu. There is what’s called a “z-index” that helps the browsers understand which elements to display in which order (front-to-back or back-to-front basically). If your menu is popping up behind the YouTube iFrame video, then most likely the z-index of your menu is lower than what YouTube is assigning their video player.

Sounds pretty technical & perhaps it is, but there’s an easier solution for most of you. YouTube actually provides a parameter that you can add to the embedded iFrame URL to enable transparency (e.g. put it behind your dynamic menu).

If you can copy & paste some simple code and add it within the YouTube iFrame code itself, then you should have your problem solved in no time.

How to Fix the Embedded YouTube iFrame z-index Problem(AKA Site menu doesn't display properly)

Here’s the parameter you should add to the YouTube URL in the iFrame embed code:

?wmode=transparent

Example iFrame code:
<iframe title=”YouTube video player” width=”525″ height=”325″ src=”http://www.youtube.com/embed/ucowE8dtNqM” frameborder=”0″ allowfullscreen></iframe>

Code With Fix Applied:
<iframe title=”YouTube video player” width=”525″ height=”325″ src=”http://www.youtube.com/embed/ucowE8dtNqM?wmode=transparent” frameborder=”0″ allowfullscreen></iframe>

Here you will find a breakdown of all of the content Toolbar icons.  The Toolbar looks slightly different in Internet Explorer then it does in Firefox.  This example will break down the Internet Explorer Content Toolbar.

(Click Here for Firefox content toolbar breakdown)

This is the definition breakdown of the content toolbar in the editor.

Splitting a frame will add a frame to your page.

You can add a frame to your page in 2 ways. 

1. Split a frame (will be explained below or see Video on how to do this)

2. Add a topmost, Sidemost, or Bottomost frame.  You can do this by clicking the option for that on the content toolbar.(click here to see a video on adding these frames) Click here to see where on the Content toolbar those options are located.

To split a frame click on the frame you wish to split, then determine if you want it split horizontally or Vertically.

See screenshot for how to split a frame Vertically:

The above Screenshot will add a new frame to the right of the selected frame with the pinterest button in it.

See below for how to split the frame Horizontally:

This will add a new empty frame above the selected frame with Pinterest button in it.

Here you will find a breakdown of all of the content Toolbar icons.  The Toolbar looks slightly different in Internet Explorer then it does in Firefox.  This example will break down the Firefox Content Toolbar.  In Firefox you will only THIS toolbar on the "page layout" screen. 

(Click Here for Internet Explorer content toolbar breakdown)

Here are the instructions to setup your email account in outlook 2010:

(you can also click here to watch a quick video on how to set this up)

1. Open Outlook 2010. If the Microsoft Outlook 2010 Startup wizard displays automatically, on the first page of the wizard, click Next. Then, on the Email Accounts page of the wizard, click Next again to set up an email account.
   If the Microsoft Outlook 2010 Startup wizard doesn't appear, on the Outlook 2010 toolbar, click the File tab. Then, just above the Account Settings button, click Add Account.
2. Click Manually configure server settings or additional server types, and then click Next.
3. In the Choose Service page of the wizard, select Internet Email, and then click Next.
4. Provide the following information on the Internet Email Settings page:
   Under User Information:
   
   1. In the Your Name box, enter the name you want users to see when you send email from this account.
   2. In the Email Address box, enter your email address.
   3. (you can obtain your e-mail account information when you edit your e-mail address in the "email and spam white list" area of your Websiteforge Members area.  Or click HERE to view a quick video on how to obtain your email account information)
   Under Server Information:
   
   1. Under Account Type, select POP3.
   2. In the Incoming mail server box, enter "mail.websiteforge.com" OR "mail.wsfcloud.net".
   3. In the Outgoing mail server (SMTP) box, enter "mail.websiteforge.com" or "mail.wsfcloud.net".
   Under Logon Information:
   
   1. In the User Name box, enter your email address.(this will look like your e-mail address with the "." symbol instead of the "@" Symbol.  Example: Yourname.YourDomainName.com
   2. In the Password box, enter your password. If you want Outlook to remember your password, make sure the tick box next to Remember password is selected.
5. At the lower-right side of the page, click More Settings, and then fill in the Internet Email Settings dialogue box as follows:
   On the Outgoing Server tab, select My outgoing server (SMTP) requires authentication.
   On the Advanced tab:
   
   1. Under Incoming server (POP3), be sure SSL is NOT checked.  And use port 110 for Incoming.
   2. Under Outgoing server (SMTP), use either port 25 or 2525 for outgoing.
   3. If you're using POP3 and you want to keep a copy of your messages on the server, under Delivery, click Leave a copy of messages on the server. If you don't select this option, all messages will be removed from the server and stored locally on your computer. (it is recommended that you do not check "leave a copy of messages on the server".  However if you do BE SURE TO CHECK "Remove messages after x amount of days" and specify 1 to 3 days)
6. On the Add New Account page, click Next. After Outlook 2010 tests your account, click Close to close the Test Account Settings dialogue box.
7. On the Congratulations page, click Finish.
8. On the Account Settings page, click Close.

Yes, there are 2 ways this can be done.

1. You can sign up for Google apps standard.  This is a paid service with Google.  Once you sign up with that service we can point your mail records to their servers.  Click here to view Google's pricing.  Click here to see our procedure for changing the MX records for their service.

2. This is a free way to use Gmail to send and receive messages as you. (for example you can send messages as JohnDoe@JohnDoesDomain.com if "johndoesdomain.com" is your domain name)

First you will need a free gmail account.  You can use your personal gmail account or create a new one just for this purpose.  Then enter that account as either your personal user or the new user account that you have just created and follow these steps you can also view a quick video on how to set this up here:

• Click the Settings gear in Gmail.
• Now select Settings from the menu that comes up.
• Go to the Accounts and Import category.
• Click Add a POP3 mail account you own (or Add another email address you own) under Check mail from other accounts (using POP3):.
• Enter the account's address under Email address:.
• Click Next Step ».
• Type the user name (For Websiteforge users you will use your email address using the "." instead of the "@" symbol, for example "JohnDoe.JohnDoesDomain.com") under Username:.
• Enter your POP account's password under Password:.
• Next change the POP server name under POP Server to "mail.websiteforge.com"
• I strongly recommend NOT to keep copies of retrieved messages on the server (Leave a copy of retrieved message on the server.)
• Click Add Account » (or Add Account if you have previously set up the address for sending in Gmail; in this case, you're done).
• Make sure Yes, I want to be able to send mail as ___. is selected.
  • This allows you to send mail from Gmail using the POP account's address in the From: line. Typically, it won't hurt to turn this on.
• Click Next Step ».
• Enter the name you want to appear as the sender when you send mail using the address in Gmail under Name:.
• Click Next Step » again.
• Now click Send Verification.
• Switch to the main Gmail window and go to the Inbox.
• Open the Gmail Confirmation - Send Mail as ___ message as soon as it arrives (this may take a couple of minutes).
• Copy and paste the confirmation code into the Enter and verify the confirmation code form.
• Click Verify.

This is not a problem, if you wish to use an exchange server or other mail provider we can point the mail records to that provider.  All you need to do is contact Support either by email: support@websiteforge.com, by Phone: 1-888-558-2446 x2 or create a ticket and supply us with the I/P address of your new mail provider or exchange server and all of your contact info.

Once we make those changes we will notify you and ask you to confirm the changes.

Also see details here about DNS settings.

Currently we do not have a DNS manager for users to make these changes on their own.  But we are happy to make any changes like this for you.

Changing the Mozilla Thunderbird settings

To leave messages on the server, you will:

• Open the server settings window for your mail account
• Check the Leave messages on server checkbox

1. Start the Mozilla Thunderbird program.

When Thunderbird opens, click Tools, then Account Settings from the menu bar.

2. The Account Settings window will appear.

• Click the small "plus sign" to the left of the account to expand the list beneath it.
• Click Server Settings.
• Check the box next to Leave messages on server. You may also want to check the Until I delete or move them from Inbox option as well.

3. Close the Account Settings window.

Changing the Outlook Express settings

To leave messages on the server, you will:

• Open the Advanced settings window for your mail account
• Check the "Leave a copy of messages on the server" checkbox

1. Start the Outlook Express program from your Start menu.

When Outlook Express opens, click Tools, then Accounts from the menu bar.

2. The "Internet Accounts" window appears.

Highlight the e-mail account you wish to change and click Properties.

3. The "Properties" window appears.

Click the Advanced tab, then check the Leave a copy of messages on server checkbox.

To make sure copies of every message don't stay on the server forever (which can slow down your mail connections and use up your disk space allowance), we also recommend checking the box marked "Remove from server after X days". Choose a number of days that's long enough that you'll be able to read the messages in your other mail program (or Webmail).

Alternately, if you want to have our servers keep a copy of every message that you keep (don't delete) in Outlook Express — that is, to act as a backup system for the mail on your computer — you could check the "Remove from server when deleted from 'Deleted Items'" box instead of the "Remove from server after X days" box.

4. Close the setup windows.

Click OK to close the Properties window, then click Close to close the Internet Accounts window.

Changing the Outlook settings

To leave messages on the server, you will:

• Open the Advanced settings window for your mail account
• Check the "Leave a copy of messages on the server" checkbox

1. Start the Microsoft Outlook program.

You can use the Start menu to start Outlook. When it opens, click Tools, then Accounts Settings from the menu bar:

2. Select the account to change.

Highlight the account you want to change, then click Change to open the settings window.

3. The "Change E-mail Account" window opens.

The screen should look something like this:

4. Open the Advanced settings screen.

Click the "More Settings" button, then choose the "Advanced" tab.

In the "Advanced" tab, check the Leave a copy of messages on the server checkbox.

To make sure copies of every message don't stay on the server forever (which can slow down your mail connections and use up your disk space allowance), we also recommend checking the box marked Remove from server after X days. Choose a number of days that's long enough that you'll be able to read the messages in your other mail program (or Webmail). Even using a large number such as 100 days is better than not checking this box.

5. Close the settings windows.

Click OK to close the "Internet E-mail Settings" window.

The "Change E-mail Account" screen will then be visible. Click Next, then Finish.

Notice the "REMOVE FROM SERVER AFTER".  We recommend making this setting 2 days.  So your messages don't fill up on the server.

Need Help setting up your existing e-mail account in Outlook?  Click Here for a quick video