Support Manual / Dashboard / Email and Spam White List / Are you Having E-Mail problems?

Here are the instructions to setup your email account in outlook 2010:

(you can also click here to watch a quick video on how to set this up)

1. Open Outlook 2010. If the Microsoft Outlook 2010 Startup wizard displays automatically, on the first page of the wizard, click Next. Then, on the Email Accounts page of the wizard, click Next again to set up an email account.
   If the Microsoft Outlook 2010 Startup wizard doesn't appear, on the Outlook 2010 toolbar, click the File tab. Then, just above the Account Settings button, click Add Account.
2. Click Manually configure server settings or additional server types, and then click Next.
3. In the Choose Service page of the wizard, select Internet Email, and then click Next.
4. Provide the following information on the Internet Email Settings page:
   Under User Information:
   
   1. In the Your Name box, enter the name you want users to see when you send email from this account.
   2. In the Email Address box, enter your email address.
   3. (you can obtain your e-mail account information when you edit your e-mail address in the "email and spam white list" area of your Websiteforge Members area.  Or click HERE to view a quick video on how to obtain your email account information)
   Under Server Information:
   
   1. Under Account Type, select POP3.
   2. In the Incoming mail server box, enter "mail.websiteforge.com" OR "mail.wsfcloud.net".
   3. In the Outgoing mail server (SMTP) box, enter "mail.websiteforge.com" or "mail.wsfcloud.net".
   Under Logon Information:
   
   1. In the User Name box, enter your email address.(this will look like your e-mail address with the "." symbol instead of the "@" Symbol.  Example: Yourname.YourDomainName.com
   2. In the Password box, enter your password. If you want Outlook to remember your password, make sure the tick box next to Remember password is selected.
5. At the lower-right side of the page, click More Settings, and then fill in the Internet Email Settings dialogue box as follows:
   On the Outgoing Server tab, select My outgoing server (SMTP) requires authentication.
   On the Advanced tab:
   
   1. Under Incoming server (POP3), be sure SSL is NOT checked.  And use port 110 for Incoming.
   2. Under Outgoing server (SMTP), use either port 25 or 2525 for outgoing.
   3. If you're using POP3 and you want to keep a copy of your messages on the server, under Delivery, click Leave a copy of messages on the server. If you don't select this option, all messages will be removed from the server and stored locally on your computer. (it is recommended that you do not check "leave a copy of messages on the server".  However if you do BE SURE TO CHECK "Remove messages after x amount of days" and specify 1 to 3 days)
6. On the Add New Account page, click Next. After Outlook 2010 tests your account, click Close to close the Test Account Settings dialogue box.
7. On the Congratulations page, click Finish.
8. On the Account Settings page, click Close.

Yes, there are 2 ways this can be done.

1. You can sign up for Google apps standard.  This is a paid service with Google.  Once you sign up with that service we can point your mail records to their servers.  Click here to view Google's pricing.  Click here to see our procedure for changing the MX records for their service.

2. This is a free way to use Gmail to send and receive messages as you. (for example you can send messages as JohnDoe@JohnDoesDomain.com if "johndoesdomain.com" is your domain name)

First you will need a free gmail account.  You can use your personal gmail account or create a new one just for this purpose.  Then enter that account as either your personal user or the new user account that you have just created and follow these steps you can also view a quick video on how to set this up here:

• Click the Settings gear in Gmail.
• Now select Settings from the menu that comes up.
• Go to the Accounts and Import category.
• Click Add a POP3 mail account you own (or Add another email address you own) under Check mail from other accounts (using POP3):.
• Enter the account's address under Email address:.
• Click Next Step ».
• Type the user name (For Websiteforge users you will use your email address using the "." instead of the "@" symbol, for example "JohnDoe.JohnDoesDomain.com") under Username:.
• Enter your POP account's password under Password:.
• Next change the POP server name under POP Server to "mail.websiteforge.com"
• I strongly recommend NOT to keep copies of retrieved messages on the server (Leave a copy of retrieved message on the server.)
• Click Add Account » (or Add Account if you have previously set up the address for sending in Gmail; in this case, you're done).
• Make sure Yes, I want to be able to send mail as ___. is selected.
  • This allows you to send mail from Gmail using the POP account's address in the From: line. Typically, it won't hurt to turn this on.
• Click Next Step ».
• Enter the name you want to appear as the sender when you send mail using the address in Gmail under Name:.
• Click Next Step » again.
• Now click Send Verification.
• Switch to the main Gmail window and go to the Inbox.
• Open the Gmail Confirmation - Send Mail as ___ message as soon as it arrives (this may take a couple of minutes).
• Copy and paste the confirmation code into the Enter and verify the confirmation code form.
• Click Verify.

This is not a problem, if you wish to use an exchange server or other mail provider we can point the mail records to that provider.  All you need to do is contact Support either by email: support@websiteforge.com, by Phone: 1-888-558-2446 x2 or create a ticket and supply us with the I/P address of your new mail provider or exchange server and all of your contact info.

Once we make those changes we will notify you and ask you to confirm the changes.

Also see details here about DNS settings.

Currently we do not have a DNS manager for users to make these changes on their own.  But we are happy to make any changes like this for you.

You can view and remove messages in webmail.

You can enable webmail for an email account in the WebsiteForge Members area.  By editing the email account and checking the "allow webmail" check box for the account this will allow you to login to webmail.

Once allow webmail is enabled you can visit your webmail site at webmail.YourDomainName.com

see screenshot:

Then click "login". (if you are unsure of your E-mail password you can click Here to watch a quick video on how to obtain your email password)

Once logged in you can view your messages.  or Delete them.  If you have already received your messages in a program like outlook and need to make some room for new messages you can either remove them in webmail, or can change your email client settings to not leave messages on the server for more than 1 to 3 days. (This is the recommended practice).  If you wish to remove messages in webmail you can select all messages.  See Screenshot:

See Screenshot:

Click on the "select arrows", then click "all".  IF you wish to select all to remove the messages.

See screenshot:

Once all messages are selected you can click Delete.  You should only remove all messages when you are sure you no longer need them, or they are already downloaded to a program like Outlook.

Changing the Mozilla Thunderbird settings

To leave messages on the server, you will:

• Open the server settings window for your mail account
• Check the Leave messages on server checkbox

1. Start the Mozilla Thunderbird program.

When Thunderbird opens, click Tools, then Account Settings from the menu bar.

2. The Account Settings window will appear.

• Click the small "plus sign" to the left of the account to expand the list beneath it.
• Click Server Settings.
• Check the box next to Leave messages on server. You may also want to check the Until I delete or move them from Inbox option as well.

3. Close the Account Settings window.

Changing the Apple Mail settings

To leave messages on the server, you will:

• Open the Advanced settings window for your mail account
• Uncheck the "Remove copy from server after retrieving a message:" checkbox

1. Start the Mail program.

If the Mail program isn't already running, start it now.

2. Open the "Preferences" window.

Using the menu bar at the top of the screen, click Mail, then Preferences:

The preferences window will appear.

3. Choose the "Account Information" screen.

Navigate to the "Account Information" screen shown below:

4. Disable "Remove copy from server".

Select the "Advanced" tab.

Uncheck Remove copy from server after retrieving message.

5. Close the "Preferences" window and save the changes.

Close the "Preferences" window. When the "Save Changes" dialog pops up choose Save.

Need help Setting up your Iphone?  Watch this quick video on how to setup your IPhone Email account.

Changing the Outlook Express settings

To leave messages on the server, you will:

• Open the Advanced settings window for your mail account
• Check the "Leave a copy of messages on the server" checkbox

1. Start the Outlook Express program from your Start menu.

When Outlook Express opens, click Tools, then Accounts from the menu bar.

2. The "Internet Accounts" window appears.

Highlight the e-mail account you wish to change and click Properties.

3. The "Properties" window appears.

Click the Advanced tab, then check the Leave a copy of messages on server checkbox.

To make sure copies of every message don't stay on the server forever (which can slow down your mail connections and use up your disk space allowance), we also recommend checking the box marked "Remove from server after X days". Choose a number of days that's long enough that you'll be able to read the messages in your other mail program (or Webmail).

Alternately, if you want to have our servers keep a copy of every message that you keep (don't delete) in Outlook Express — that is, to act as a backup system for the mail on your computer — you could check the "Remove from server when deleted from 'Deleted Items'" box instead of the "Remove from server after X days" box.

4. Close the setup windows.

Click OK to close the Properties window, then click Close to close the Internet Accounts window.

Changing the Outlook settings

To leave messages on the server, you will:

• Open the Advanced settings window for your mail account
• Check the "Leave a copy of messages on the server" checkbox

1. Start the Microsoft Outlook program.

You can use the Start menu to start Outlook. When it opens, click Tools, then Accounts Settings from the menu bar:

2. Select the account to change.

Highlight the account you want to change, then click Change to open the settings window.

3. The "Change E-mail Account" window opens.

The screen should look something like this:

4. Open the Advanced settings screen.

Click the "More Settings" button, then choose the "Advanced" tab.

In the "Advanced" tab, check the Leave a copy of messages on the server checkbox.

To make sure copies of every message don't stay on the server forever (which can slow down your mail connections and use up your disk space allowance), we also recommend checking the box marked Remove from server after X days. Choose a number of days that's long enough that you'll be able to read the messages in your other mail program (or Webmail). Even using a large number such as 100 days is better than not checking this box.

5. Close the settings windows.

Click OK to close the "Internet E-mail Settings" window.

The "Change E-mail Account" screen will then be visible. Click Next, then Finish.

Notice the "REMOVE FROM SERVER AFTER".  We recommend making this setting 2 days.  So your messages don't fill up on the server.

Need Help setting up your existing e-mail account in Outlook?  Click Here for a quick video